Lexcel Audit Success: Continuing Our Commitment to Excellence in Client Care and Compliance

We are delighted to announce that our firm has achieved an excellent result in our recent Lexcel audit, receiving zero major or minor non-compliances.

Lexcel is the Law Society’s legal practice quality mark, designed to recognise law firms that demonstrate excellence in practice management and client care. It is a rigorous standard that ensures firms have effective systems, processes, and procedures in place to deliver the highest quality of service to clients.

Outstanding Feedback from Our Auditor

Our independent assessor provided very positive feedback, noting:

“It was clearly demonstrated that the Practice have strongly embedded processes and controls in place and continue to strive to work towards, achieving and embedding a good overall level of compliance within the Practice against the Lexcel Standard as well as other accreditations they hold.”
“The Practice has a strong commitment to ensuring a client-focussed culture and excellence in client care by placing a strong emphasis on the needs of the clients.”

We are particularly proud to have achieved 0 major and 0 minor non-compliances, reflecting our ongoing dedication to maintaining robust systems and a culture of continuous improvement.

Our Commitment to Quality and Client Care

At Nowell Meller, we view Lexcel not just as a standard, but as a framework for delivering consistent, high-quality service to every client.

Our focus remains on:

Providing clear, practical, and timely legal advice
Operating with integrity, transparency, and efficiency
Embedding strong compliance and governance across all areas of our work

This successful audit outcome reinforces our position as a firm committed to excellence, both in how we manage our practice and how we serve our clients.

Director, Carly Colclough said:

"We’re incredibly proud of this Lexcel audit result. Achieving zero non-compliances is a fantastic reflection of the dedication, professionalism and hard work of our entire team.
Our staff consistently go above and beyond to uphold the highest standards of client care and compliance, and this result demonstrates how deeply those values are embedded in our culture. Thank you to everyone for your continued commitment to excellence."

Looking Ahead

As we continue to grow and evolve, we remain dedicated to upholding the principles of Lexcel and ensuring that every client experience reflects our commitment to quality, professionalism, and care.