A Local Service

Nowell Meller Solicitors Limited (Reg. in England and Wales No. 5536577) was incorporated in November 2005 to take over the established business of Nowell Meller, a law firm partnership serving Stafford and Staffordshire since 1956. The company mereged with the established law firm of Arthur Boulton & Son, serving Burslem and Stoke on Trent since 1975, on 01 November 2007 and has since operated as a two-site practice, trading as Nowell Meller Solicitors in Stafford and Arthur Boulton Solicitors in Burslem.

We have built up strong links within our local community and business world. We aim to provide a caring service that meets the real needs of our clients in our chosen areas of work and believe that this customer focus is a major strength differentiating us from a number of our competitors and influencing the manner in which we conduct our work.

A Quality Service

• We have been awarded recognition as an Investor in People and which recognises the importance that we place on staff development and training. We were awarded this in 2002.
• We are now one of the top 5% of law firms having been awarded the Law Society's Lexcel Quality Mark which recognises the excellent service that we provide to our clients. We were awarded this in 2005.
• We continue to hold the Specialist Quality Mark awarded by the Legal Services Commission recognising our role within the Community Legal Service.

Very few other law firms hold all of these awards. This reflects our commitment towards continuing improvement in all aspects of our work.

You can therefore rest assured that our quality systems and levels of service are regularly audited by a number of independant external bodies and that we continue to meet the high standards that they require.

We have been operating a comprehensive client feedback questionnaire since 1997 and have made a number of changes in our systems and procedures as a result of feed-back from our clients.

We are keen to hear any other suggestions for ways in which we might improve our service.

A Specialist Service

If you instruct us, your case will be handled by one or more members of a qualified team of specialist lawyers and support staff under the supervision of a designated senior lawyer in accordance with our documented quality and client management procedures.

We now have 60 staff across two sites in Staffordshire. Many of our staff are members of specialist panels established by the Law Society and other professional bodies with considerable experience in their chosen work areas.

Arthur Boulton Solicitors, Nowell Meller Solicitors and The Mediation Centre are trading names of Nowell Meller Solicitors Limited.

Arthur Boulton Solicitors
24 Market Place, Burslem, Stoke on Trent, ST6 4AX
Tel: 01782 813315
Fax: 01782 835782
DX: 22307 Burslem

Nowell Meller Solicitors
7 & 8 St Mary's Grove, Stafford, ST16 2AT.
Tel: 01785 252377   
Fax: 01785 273122   
DX: 14557 Stafford 1

The Mediation Centre
7 & 8 St Mary's Grove, Stafford, ST16 2AT.
Tel: 01785 273133  
Fax: 01785 273122   
DX: 14557 Stafford 1

VAT no. 278 6337 16

Regulatory Matters

Our service is provided by Solicitors of England and Wales and we are therefore regulated by The Solicitors' Regulation Authority. You can access the Authority's rules from their website at www.sra.org.uk/code-of-conduct.page